cheapoair refund problem cheapoair refund problem

You can even cancel your booking and request a full refund. Called customer service but they obviously don't know what custoner service is. No, but really, can you get a refund for a plane ticket? Sign up today and never miss another deal again! Regarding Fareportal, Inc. there were 508 complaints opened by BBB of Metropolitan New York between February 1 and today, 482 were flagged as being COVID-related by the complainant. The complaint has been investigated and resolved to the customer's satisfaction. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113800552', '');}, 'log_autolink_impression');airline tickets are invariably non-refundable AND non-flexible - that is not a scam, it is just fact . My husband managed to get through to a supervisor but this took about 45 minutes. Also on the US Airways site I discovered that CheapO was charging $28 to make the reservation. How to Score Last-Minute Flight Deals for Indigenous Peoples Day! The 24-hour refund rule. Please Note:All fares displayed are per-person in USD, including taxes and our service fees. BBB publishes complaints according to policy when closed. Our content is intended to be used for general information purposes only. He also told me to call him whenever I need to book a flight and he is willing to help me with any inquiries. BBB has information published online regarding complaint handling during the COVID pandemic. Attempting to get a refund from Cheapoair. She even started yelling over the phone at me and would not give me the phone number of the owner of the company. You can check the status of your CheapOair refund request by clicking Refund status on the customer support page. It offers discounted prices on tickets, accommodation, etc. DoNotPay is here to make the process less annoying. We apologize for any inconvenience. All Rights Reserved. This proved to be an exercise in futility. I'll never know but I paid the $100 fee to cancell and then went directly to the airlines site and even considering the loss due to cancelling, I found the flight I wanted for several hundred dollars less than cheapo. The agent even called to see if it could be fixed as it was obvious that my ticket had been paid for but nothing could be done to fix it. Even if your refund request is approved, you might be charged a cancellation and refund fee. When I told him that simply was not true, he hung up on me. With us, stopping phishing emails, getting help with electric bills, or reporting student loan robocalls is fast and stress-free. What else is there to say? He said he had one for $115 cdn (for 2 rooms). Reply Report inappropriate content 1-6 of 6 replies Sorted by 1 Browse forums All Air Travel forum Watch this Topic Reply to: Cheapoair Refund Your message Read our community guidelines I was told that the tickets with insurance at the amount of about $2880.30 would now cost about $ 120.00 more per person then the already agreed to price. Should consumers who contacted you have complaints they can always file a complaint with BBB. "Made me really upset, really angry. Promo Code and Instant Savings offers can be combined up to the amount of our service fees. so after the conversion I ended up paying $50 more that what I would have paid with westjet. SAS cancelled the flight but says we must go through our travel agent in order to get our refund. It has resulted into long wait times on calls. 4-6 weeks. We did not hear back from the customer. He refused to send me an email stating that I had cancelled the reservation within 24 hours. Moreover, the travel agency is working with airlines for flight cancellation due to covid19. The CheapOair app lets you access flights, hotels, car rentals and exclusive deals from an iOS or Android device. cheapoair Refused to refund monies when I complained and made request for refund". Share your photos and videos with others to prove the truth of your words. I highly recommend CheapOair. I protested until the end of the conversation, but he wouldn't budge. To alleviate waiting, CheapOair has released an Online Cancellation Form allowing travelers to expedite their refunds and avoid the hassles of waiting on calls for ticket cancellation. The next contact we had regarding this customer was on March 30, 2020, when we received two chargeback notifications from the financial institution. Value 2977 Shipping 2763 Quality 3062 No complaints I'm happy and satisfied with the service. The fee for a domestic charge is different from that of an international ticket. Too many to mention. If you travel frequently, its best to fly through one airline consistently so youll have much better chances at receiving a refund. We like the companys price-match promise that matches competitor prices. I told him I had asked to speak to a supervisor. You can choose to receive an electronic or e-ticket that is accessed online or print your ticket at an airport kiosk before departure. I recommend anyone considering booking with Cheapoair, Hahn Air, or any of its subsiduary companies to read about my experience and think about whether it's worth your time, effort and possible theft of your hard earned money. Get buying tips about Travel Sites delivered to your inbox. If you the passenger instigated the cancellation then you are likely to be due nothing because cheap (ta && ta.queueForLoad ? CheapoAir.com is owned by Fareportal Inc. In that situation, its still best to talk to the airline and ask to speak with a customer service representative. With millions of transactions each year, inevitably there will be some customer service related issues, but our performance in customer care is excellent. We were flying from Kansas City to the Virgin Islands for my brother's wedding, and our total . In 8 days I have my full refund . Check to see if your travel insurance policy covers your specific situation for a refund. I would also like to mention that we are not an airline, but a travel agency, so if you had a problem with airline service that is something other than service provided by CheapOair.com. The airline's booking numbers are totally different to the one I was given. He kept saying that they would TRY to help me. My flight back home was refunded without my consent or knowledge. There is a search box just above your question to type in Cheapoair. I did not have the correct spelling of my friend grandson name and I wasn't sure if I had his birthday right. 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The trip was to take my mom ashes to my sister so she could have my mother with her, my mom died June 3, 2015 our trip was scheduled for July 2, 2015 I was my mother care taker and I am still emotional about her death she was given 3 months to live March 1, 2015 she came home to my house with me I watched my mother past and I wasn't ready for that and my sister couldn't be here with my mom when she passed so this was going to be a time for us to grieve together, and CHEAPOAIR made it more depressing then it already was, they are rude and heartless I would tell everyone I know DO NOT DO BUSINESS WITH THIS COMPANY westjet.com had a flight for $1117 CAD, which was what they had advertised on cheapoair.com. Due to the current COVID-19 situation, CheapOair is also working with airlines to offer a future credit or full refund on cancellations. Worst experience i could have had. Cancellation fees are $50 for each airline ticket, and hotel cancellations are $25 per room. 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I called back and asked to speak to s supervisor. No e mail or telephone call was received by me. Save my name, email, and website in this browser for the next time I comment. Your only choice is to purchase the plane ticket at this new RIDICULOUS price, or charge you a cancellation fee. Against my better judgement I took the chance of going to the airport on the scheduled departure date. Since they changed this, due to their policy, they are allowing refunds. I bought a fare to Hawaii for two through Cheapoair and they offered a $50 discount. They are a BBB Accredited Business since 2015. Did you see the same flight you already booked via CheapOair but at a lower price on a competitors website within the first 24 hours of booking? and subsequent codifications, discounting on air tickets is now legal. Re: Serious Problems with Cheapoair 11 years ago Save The flight in question did not involve an airport change. Very reasonable price, we love it. I won't deal with them again. All Rights Reserved. I have not received any incentive for doing that one. Apparently they have done this repeatedly! Finally he said he would "research" it and get back to me within 5 days (by next Monday or Tuesday). So after not understanding what happened to the seats that I had already paid for and the agent giving me this you gotta pay more or not go attitude. Philp said that he would try to get the some of the $200 refunded from my current booking, but the key word was 'try' which he didn't even mention in his email to me. What do you expect to be refunded and for which reason? The booking for the flight was very successful and I did call the next day for some information and the young lady was very helpful a CheapOair partners with more than 400 carriers, including Air France, Jet Blue, Spirit Airlines and United Airlines, to provide customers with affordable, budget-friendly travel experiences. I would rather spend an extra $100 an fly with someone that acutally wants to help. Not sure. He said no. You can even cancel your booking and request a full refund. Keep in mind, however, that if the flight cancellation was your fault and not the decision of the airline, you will likely. When we arrived at the hotel, the desk clerk said that the hotel payment had been refused y the third-party discounter, Travel Web. I am still going in circles and have called them several times, have been on holds for 2-3 hours total, and still no refund back. What's with these screwy ticket prices? Still no one contacted me. Oh I forgot to mention that when you get your e-mail with your so called e-ticket it has a link to reserve your seat. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114807684', '');}, 'log_autolink_impression');flight operations to Australia so I also cancelled the ticket and applied for the refund: Ticket had two parts: One was owned by Oman air and other was owned by Etihad Air. As for the insurance, that is separate also from our company, Travel Guard is a leading travel insurance provider, and the details of the policy are listed on our website on what they cover and don't cover, again, that is a separate issue from CheapOair.com. Non-North American return ticket for land entry to USA? California: CST #2073455, Florida: ST37449, Iowa: SOT #967, Nevada: SOT #2007-1137, Washington: WASOT #602755832 (Affiliate DBA of Travelong, Inc.). Based on 125,742 reviews. I never have any issues online or at the airports. Upon waiting to see if they will cancel, and haven't, I'm going through the troublesome way of getting a refund for my flight.Normally CheapoAir doesn't do refunds unless airline policy allows it. All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. Since CheapOair needs to check if your claim is true, make sure to include the following info in your email: Youll be issued a refund once the CheapOair team concludes that the price you found is actually lower than the price they offer. I WILL NEVER book a flight with them again. The hotel had to talk with the Cheapo Air billing department to get the payment corrected. After I pointed out that the tax figure CheapO quoted was $28 more than the airline, he admitted Once you submit your cancellation and refund request, CheapOair will contact the suppliers and discuss the refund with them. weather app with weather for any future date? There are no unanswered or unresolved complaints. Thank you, you have successfully subscribed to our newsletter! However, in their written response to the Better Business Bureau they acknowledge fault and claim that my refund will be coming from THEIR accounting department. The refund policies given by the companies are finding it . It shouldnt take more than 90 days before you see the funds in your account. Submit a complaint and get your issue resolved. The complaint has been investigated and resolved to the customers satisfaction. At cheapoair's request I canceled the booking #502367 and re booked with the correct time. Today is 3/22/2012 and I received terrible customer service with CheapOair.. i was also told i needed to pay another $150 to rebook my flight.. after I agreed to do so because I need to get home ASAP she then started to constantly ask me if i wanted to save $10 on my flight by booking a car.. we went back and forth over and over how i live in DC and have my own car.. she then STILL tried to get me to rent the car and than said but its saving you money finally I told her to cancel my flight and i was going to go with another flight over $70 more with one of there competitors doesn't matter who but I will NEVER use them again! Book 21 days in advance. Does that have something to do with a cancellation of something..the room??? All fares displayed above are after the 10 USD instant discount applied. Remember at this stage both of us had already spent well over 2 hours trying to get something accomplished. CheapOair refunds you your ticket's price when you pay for a cancellation fee. As per our terms and conditions, all service fees are non refundable. Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get. My total is $3,691.61 which is about $1,000 or more over what it should be. Our agent advised the customer the refund would be in accordance with airline fare rules at that time. CheapOair - is there some sort of meltdown going on!