post office travel money card expired post office travel money card expired

We will not be able to proceed with the transaction if we cannot verify your identity. Need help managing your Travel Money Card and transactions and can't find the answer you need in our FAQs above or self-service tools? If youre heading overseas, a travel card could be a handy solution for covering your spending. You can also get a fair idea of what a representative budget might look like. There are restrictions on a number of currencies that prevent us being able to buy and sell them, including Indian rupee, Moroccan dirham, Sri Lankan rupee, and Tunisian dinar. Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International. You will need to have a permanent UK residential address in order for us to be able to do this. When you place your order you will be given the option to select a preferred delivery date/time. The exact fees will vary depending on the currency. Its handy if you dont want to carry cash around or exchange currency while on holiday. We always recommend that you withdraw cash in local currency and dont choose to pay in Sterling or accept their currency conversion. Max daily cash withdrawal: 750 NZD There are a number of reasons why we may not have been able to verify your identity, such as the following; In order to comply with card issuer, banking and crime prevention requirements we must be able to verify your identity. Exactly 12 months after your card expires, youll start to be charged a monthly maintenance fee of 2. Withdrawal charge 3 CAD, CHF Swiss Franc Evidence of holiday cancellation may be required in order to obtain a refund. Exchange rates are displayed during the ordering process. hb```b``ee`e`bb@ !6 da8n599p&0i:~xqC What happens when my Post Office Travel money Card expires? When your card has expired and no replacement card has been issued your account will be closed. 0000005449 00000 n If you bought physical foreign currency online or from a Post Office branch, you will need to go into a Post Office branch that sells foreign currency to arrange your refund by following the process highlighted on this page. Fill out the money order at the counter with a retail associate. If youre not happy with your Post Office experience, please let us know and well do our best to put things right. Expiration dates can be found on your TMC; all cards are valid for up to 3 years. Pick up a Travel Money Card instantly at your local Post Office. Withdrawal charge: 600 HUF, JPY Japanese yen This means that your pounds go further, wherever youre travelling to. The minimum order is 400, and the maximum order is 2500. You can only get a travel card from the Post Office if youre aged over 18 and a resident of the UK. Withdrawal charge: 3 AUD, CAD Canadian dollar First Rate Exchange Services Ltd, a company registered in England and Wales with number 4287490 whose registered office is Great West House, Great West Road, Brentford, TW8 9DF, (Financial Services Register No. You will be notified by First Rate if, for whatever reason, your order cannot be confirmed. When you place your order, you will be given the option to select a preferred delivery date/time. Withdrawal charge 15 HKD, HUF Hungarian Forint For example, if you go to Brazil and use your card at a local restaurant, youll be charged the cross-border fee of 3% as Brazilian real isnt supported by the card. Have your bank account number and sort code to hand. A breach of these requirements may result in a criminal prosecution or a monetary penalty. When you place your order you will be given the option to select a preferred delivery date/time. The check that we carry out in-branch is to confirm that the details you are providing in relation to your name, address and the details on your identification document are correct, and that there is no reason for us not to sell you currency. Pop into a local Post Office branch to apply for a card. A refund will only be given for the full amount of currency purchased, both receipts must be for the same currency amounts and there are no refunds for part of a purchase. A full refund will only be given where a holiday has been cancelled due to the following circumstances: Industrial Strike Action, Natural Disaster, Tour Operator Insolvency, advisory notice from the Foreign Office not to travel, adverse weather conditions preventing travel, Health Alert in the country of destination, other reasons at the discretion of Post Office Ltd. Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International. Plan your getaway with travel essentials including travel money, insurance and documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). Withdrawal charge: 7.50, SEK Swedish Krona Keep in mind though that rates may vary whether youre buying online, via phone or in-store. If youre not happy with your Post Office experience, please let us know and well do our best to put things right. There are lots of travel cards out there, but here were going to focus on the Post Office Travel card. 0000003803 00000 n Max daily cash withdrawal: 2,500 DKK Just call the number printed on the back of it and well take you through it. Finally, get unused funds back from your Post Office Travel Money Card by getting in touch with their contact centre or heading to your closest Post Office branch. *Wherever the Mastercard Acceptance Mark is displayed. Order online and we'll deliver within 2-3 days, Pick up a Travel Money Card instantly at your local Post Office. Please use the form below to ask a question, report a problem or suggest an improvement, and our customer care team will get back to you soon. 0207 937 0280. Withdrawal charge: 7 TRY, ZAR South African rand 0000002046 00000 n We often link to other websites, but we can't be responsible for their content. As with many retailers, the cheapest order / distribution method is online, where centralised packing costs can be used. The order will be delivered by Royal Mail Special Delivery. For questions about orders made online, please message or call us here. Withdrawal charge 8.5 PLN, SAR Saudi Riyal We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 0000007578 00000 n Withdrawal charge: 2.5 USD, AED UAE dirham 2277 0 obj <>stream It can be used to withdraw cash from ATMs or to make purchases in shops and online. We do not recommend the use of ATMs to check your balance as they will provide a GBP figure using a different exchange rate. Note: We do not offer this service for customers applying for a passport card only. This is known as Dynamic Currency Conversion (DCC). Withdrawal charge 200 JPY, NOK Norwegian Krone Max daily cash withdrawal: 9,000 CZK Make contactless payments from any of your cards (including your Post Office Travel Money Card) using your favourite digital wallet Apple Pay. Max daily cash withdrawal: 500 CHF Who doesnt love a good freebie? Western Union international money transfer, Orders placed Monday Friday by 3pm are available the next day, including Saturday for collection from a branch or home delivery, Orders placed after 3pm are available the following working day, including Saturday, Orders placed Monday to Friday by 9am are available after 11am the same working day, Orders placed Monday to Friday by 2pm are available 2 hours after the order is placed on the same working day, Orders placed Monday to Friday after 2pm are available the next working day after 11am, Orders placed on a Saturday, Sunday or bank holiday are available the next working day after 11am, Valid UK or EEA photocard driving licence, It could be because you have recently moved, or changed your name, It might also be because you may not have a permanent residential address in the UK or that the details on your identification do not match the details that are kept on record for you. The card is contactless and can be managed using the Post Office Travel app. If we dont offer that currency we recommend that you load pounds Sterling on to your card. 0000183849 00000 n Bring a valid passport, UK driving licence or valid EEA card as ID. And the fact that its a prepaid card helps with budgeting and keeping your spending in check. These details can be checked on the Financial Services Register by visiting theFinancial Conduct Authority websiteand searching by Firm Reference Number (FRN). Your change of PIN can only be done at UK ATMs that accept Mastercard and offer the PIN change facility. Simply enter your postcode and choose the "Travel and foreign currency" indicator from the "Products and services" list. Activation can be done through the free Post Office Travel app download now from the Apple App Store or Google Play. 0000028697 00000 n This will be stored but will not affect any credit rating. Alternatively, you can move the funds using the "Transfer" icon on the free Post Office Travel app (App Store, Google Play) or "Transfer to another wallet" icon if managing your account online. As well as managing your Travel Money Card you can buy cover for your trip, access your policy documents on the move, book extras such as airport parking and hotels, and find your nearest ATM while overseas or Post Office branches here in the UK. Post the following documents or email a photo/scan of them to us: Post to: FREEPOST, POST OFFICE, CUSTOMER CARE. Western Union international money transfer, Last four numbers printed on the front of your Travel Money Card. No need to carry lots of cash abroad. There are three ways to order a Post Office Travel card: If youre applying in a branch, you should be able to pick up your card there and then. If ordering in-branch, let the staff member know the full list of currencies and products you require. The app allows you to top up, track spend, view balances and freeze spend. Therefore your order will be fulfilled using the denominations available, wherever possible supplying you with a mix of banknotes. Please note that your credit card provider may charge a cash advance fee for buying travel money. Max daily cash withdrawal: 500 SGD Download the Post Office Travel app and place an order there. Withdrawal charge 2.5 CHF, CNY Chinese Yuan Look out for any extra markups so you dont get charged without your knowledge. Taking your next trip and thinking of exchanging your currency at the airport? If you love visiting far-flung places, however, you might need a card that supports more currencies. 0000004060 00000 n There are no fees for foreign ATM withdrawals of certain amounts. You can make transactions wherever the Mastercard Acceptance Mark is displayed. Your card will take 2-3 days to be delivered, and once it arrives you can link it to our Travel App to manage on the go! Post Office Limited is registered in England and Wales. You can have up to 10,000 in your Post Office travel card at a time, with a maximum expenditure of 30,000 a year. Both of these could lead to funds being held by the retailer, which would prevent you from using them. Your order will always be delivered to the card billing address you entered when you placed the order. We offer a range of other useful products and services. Do not submit a return envelope to us with postage pre-paid. This currency is restricted and cannot be sold outside of India. Were here 24 hours a day. As you can store 23 currencies on it, the card is convenient if you travel regularly or are taking multi-destination holidays. Prior results do not guarantee a similar outcome. Well carry out an electronic address verification check based on the information you provide. We recommend that you load the currency of the country that youre travelling to. See common questions for currencies, It's accepted in 36 million locations in over 200 countries*, You can manage it using our Travel app, from top-ups to transfers, You can get one via the app, or apply in-branch using a valid passport, UK driving licence or a valid EEA card, Our app lets you freeze your card, view your PIN, buy currency and more, It's contactless for speedy low-value transactions and is available with Google Pay and Apple Pay, **No charges when you spend abroad using an available balance of a local currency supported by the card. Please use the form below to ask a question, report a problem or suggest an improvement, and our customer care team will get back to you soon. You can load any of the following currencies on to your card. Travel App - our free app can house up to 3 valid cards and you are able to order your first TMC via our app -delivery will take 2-3 days. Call immediately on 020 7937 0280. A guide to the best UK bank accounts for travelling, including packaged bank accounts which come with travel insurance. Max daily cash withdrawal 3,000 HKD Withdrawal charge 12.50 DKK, GBP Pound Sterling This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. 0000016238 00000 n Using your card You can use your Post Office currency card anywhere that accepts MasterCard, online and at ATMs. However, you can reserve currency by phone from your local branch if they have the stock available. below). Inactivity fee: 2 per month once card expires. Plan your getaway with travel essentials including travel money, insurance and documents. You will need to provide personal details during the order process, but you don't need an account login. "r;3.lokl@usS/)n)bb_ea? You wont need to carry cash around with you, or have to take time out of your trip to change currency. Anything you dont spend stays in the currency you have on the card. We suggest you change your currency on arrival at your destination. Refunds will be made at the same exchange rate as given at the time of purchase. Apply for passports, licences and permits, get documents certified, your identity verified. If you do use your card in a country with a local currency that isnt supported by the card, youll be charged a cross-border fee of 3%. If there aren't any, this choice won't be displayed in the dropdown list. A 20 cancellation fee may apply. Whatever channel you choose to order your card via, don't forget to activate it once it arrives full details of how to activate your card will be provided in your welcome letter which your card will be attached to in the post. Download our free app for your mobile device: If your cards been lost or stolen, were here to help. Pre-orders can only be done by visiting the branch. We have a fully mobilised purchase journey, but if you are using a mobile device and experiencing problems it may be easier to start the process again on a desktop device. Protect whats most important to you from your mobile phone to the future of your family. Protect whats most important to you from your mobile phone to the future of your family. Withdrawal charge 3 AUD, CAD Canadian Dollar Stansted Airport Currency Exchange: Should you exchange money at the airport? The Post Office Travel Money Card is a prepaid card you can top up in cash or from your bank account, in any of 23 supported currencies. *No charges when you spend abroad using an available balance of a local currency supported by the card. Refunds exclude any and all delivery charges relating to the purchase of foreign currency. This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. Protect whats most important to you from your mobile phone to the future of your family. Max daily cash withdrawal: 600 CAD We offer a range of postal services to send, collect and return items, including regular sender services. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. Were here to help you make the most of your Travel Money Card or put your mind at ease if its been lost or stolen, Please immediately call: Find details your local branch if you wish to contact them. Can I use my Post Office Travel money Card online? You can use it for spending and ATM withdrawals in over 200 countries, in 36 million locations. If an Available Balance remains on the Card . You have 28 days from the date you bought your currency. Max daily cash withdrawal 2,500 DKK If you think you have misplaced your card and want peace of mind, you can freeze spend on your card using the Post Office Travel app, available on the App Store and Google Play. Withdrawal charge 2 EUR USD , US Dollar Max daily cash withdrawal 3,500 SEK Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. See full information below, which is applicable to all currencies available on the Travel Money Card. The Post Office travel card costs nothing to order. Registered number 2154540. Cash withdrawal limits can vary depending on the currency and you can take out cash up to 3 times a day. Don't trust us with your crypto: introducing transfers. The refund offer does not affect your statutory rights. Max daily cash withdrawal: 300 GBP Plan your getaway with travel essentials including travel money, insurance and documents. You can load it with between 50 and 5,000 (see more on load limits below). Post Office reserves the right to refuse any refund where it is believed that these Terms and Conditions have not been met, or where it is believed that the transaction is fraudulent. Use our Travel app to top up, freeze your card, transfer between currencies and be reminded of your PIN - and much more. Obvious statement alert: exchange rates fluctuate. Youll need to pay a 5 fee for this. You will, however, be offered a home or branch delivery service which is available next working day, provided you order before 3pm. Pound Sterling - 1.5 GBP + commission of 1.5%. Download the Post Office Travel app from the Apple App Store or Google Play. We know that sometimes things beyond your control can mean your trip gets cancelled. It is not intended to amount to advice on which you should rely. And which one should you go for? This will prevent high fees and very poor exchange rates being applied at an ATM or retailer. This includes things such as identity checks, where a company confirms the details you have provided are correct. Log into your online account top up your Travel Money Card, view your transactions and more all in one place. Swiss Franc - 2.5 CHF. Spend up a storm like a local. Any additional charges (for instance ordering for home delivery on a Saturday or for home delivery orders under 500) will be displayed by the system. 900412). The Post Office offers excellent exchange rates. 020 7937 0280. Withdrawal charge: 80 THB, TRY Turkish lira Cards ordered online and in-app should arrive within 3-5 days. For enquiries about transactions or managing your card online or via the app, call: Western Union international money transfer, Post Office Travel Money Card's terms and conditions, Via our travel app: you can order and store up to three Travel Money Cards in our, Top-up limit: minimum 50 maximum 5,000, Maximum balance: 10,000 at any time, with a maximum annual balance of 30,000. You can contact customer services by either calling +44(0)203 130 0133 or email customerservice@tuiprepaidcard.co.uk . By email at info@postoffice.travelmoneycard.co.uk. Packing for a short trip, I found mine had expired the previous month, so rang up and was told a new one would be sent - though too late for me. First Rate Exchange Services Ltd, a company registered in England and Wales with number 4287490 whose registered office is Great West House, Great West Road, Brentford, TW8 9DF, (Financial Services Register No. Please note that this is not a secure way of sending information. Youll also be charged for withdrawing cash from any ATM, even in currencies supported by the card. Where possible, you should print this and take it with you if you are collecting your order from a Post Office branch. Read about fees, exchange rates and freezing a lost/stolen card. The card can be used in over 30 million locations worldwide. Lets face it, dealing with wads of cash (although wed be quite happy withwads) and worrying about keeping your money safe is no way to travel. This is unlikely to be the full amount you paid for it. This is the rate used when you sell unused currency back to us and is different to the rate at which you purchased currency from us. Protect whats most important to you from your mobile phone to the future of your family. Take the Wise card, for example. Customers need to present original purchase and sales receipts or provide scanned copies by email at the time of requesting a refund. No. If you have enough to pay for your item or have less than you should have in your account, call the contact centre. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Plan your getaway with travel essentials including travel money, insurance and documents. Manage and top up your Travel Money Card account online. Full details of our charges and fees can be found in our Travel Money Card terms and conditions. Note, that Wise will not charge you for these withdrawals, but some additional charges may occur from independent ATM networks. Youll be given instructions on how to do this in the welcome letter delivered along with your new card. Therefore, please do not enter any confidential information. This means that a 20 purchase in Spain would cost you 20 and will be deducted from your euro balance. You can use it to pay wherever the Mastercard Acceptance Mark is displayed. Full details of our charges and fees can be found in our Travel Money Card terms and conditions. Please note, you must be a UK resident over the age of 18 to obtain a Travel Monday Card. As soon as you select the 'Place order' button we will validate your card and the availability of funds. They can issue you with a new one. * Indicates a required field. No, you dont have to move money. 0000015668 00000 n But what if you wanted to accessallof your cards while travelling? 0000028982 00000 n Stay away from the Post Office, supermarkets and travel agents for cards (or cash), keep your money in pounds until conversion at ideal rates without fees at the time of transaction using cards from Starling Bank, Monzo, Metro Bank (Europe only), Revolut or Loot.io - or the various 'travel' credit cards of course. Most of those locations can also take your passport photo. Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International. Activation can also be done by calling our automated line on +44(0) 20 7937 0280. While rates may be competitive (compared to changing money at the airport, for example), the Post Office is likely to include a margin or mark-up on the mid-market rate. Alternatively, contact us on 0345 8500 900, Monday to Saturday from 8:30am to 5:30pm. Min 50 / Max 500: 10,000: 300, but varies per currency: Inactivity fee: 2 per month once card expires. Travel Money Card purchases are all done electronically, so you need to follow a different process to claim a refund on your card. 0000002533 00000 n There are no charges when using your card in retailers in the country of the currency on the card. Payments can take between 3 and 5 working days. Max daily cash withdrawal: 6,500 ZAR Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International. We appreciate that it is always handy to have a few lower denominations available for small purchases at the start of your travels. 0000029367 00000 n Order your card online or through the Post Office travel app and we'll deliver it within 3-5 days. Withdrawal charge: 1.5 GBP, HKD Hong Kong dollar Get more out of your travel money. Withdrawal charge: 2 EUR USD, USD US dollar Apply for passports, licences and permits, get documents certified, your identity verified. The way buybacks work means we can only buy currency back at the rate on the day you visit. You can top up funds on the card and transfer currencies between different wallets for these currencies easily in our travel app or online. We offer a range of postal services to send, collect and return items, including regular sender services. Expiration dates can be found on your TMC; all cards are valid for up to 3 years. Call charges: calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. hA 04s\GczC. Theres only a small fee to pay for the conversion, or its free if you already have the currency in your Wise account. Yes, you can. This would mean your transaction has gone through two exchange rate conversions, which will increase the total cost of your transaction. 2. . We offer a range of postal services to send, collect and return items, including regular sender services.