virgin atlantic car hire cancellation policy virgin atlantic car hire cancellation policy

may authorise or charge your payment/credit card at check-in as a deposit for any incidentals such as room service, telephone calls or other hotel services, or for damage or incidents occurring during your stay and which are not part of your holiday package with Virgin Atlantic Holidays. Airport charges and SIXT is a leading international provider of high-quality mobility services for business and corporate customers as well as private travelers. For a 7 night holiday please search for 8 nights. However, we will not cancel less than 12 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasnt been reached. If this occurs overseas then you will become responsible and liable for arranging and paying for your return journey home in addition to any other members of your group who cannot or will not travel without you. 5. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. The Virgin Atlantic Credit Card may have rental car insurance, though its not guaranteed. For more details, see ourcookie policy. Please note: Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements. Depending on when you are due to travel, your holiday may be affected and well email you to let you know as least 21 days before travel. You can find out more about the services we offer for passengers with special requirements by visiting our dedicated mobility, assistance and medical help page, or the assistance at the airport page. Please select your correct Flying Club membership level during the booking process to ensure the correct partnership benefits are applied and display the card upon collection of the vehicle. We believe that you have the right to know what level of service you can expect from us, even in those rare moments when we fall short of the very high standards we have set ourselves. See more More legroom, more style There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. a major change is notified (for children see below), More than 84 days 0.00, 29-84 days 25.00, 15-28 days 35.00, 7-14 days 40.00, Less than 7 days 50.00. Once the report is filed with us we take all reasonable measures to locate your property and minimise the inconvenience caused. This will be a provisional booking only and there will not be a Contract between us until you accept any changes that may be applicable to your provisional booking, in accordance with clause 1.7 below. Give us a call to speak to our travel experts. Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. You may not sub-licence, assign or transfer any licences granted by Virgin Atlantic Holidays, and any attempt at such sub-licence, assignment or transfer shall be null and void. Alamo offers everyday affordable rental rates and a hassle-free customer experience. 16.2 You acknowledge that the suppliers providing your holiday, including but not limited to airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. In accordance with the cruise lines terms and conditions, you will be required to abide by the cruise lines gratuity / service charge policy and must settle your account in full before disembarking the ship at the end of your cruise. These booking conditions, together with our Privacy Policy, our website terms and conditions of use (where you have made a booking via our website), the Useful Information, together with any and all information that we provide to you in regard to your booking, form the basis of your contract (the Contract) with us. Our travel experts are on hand to help you book your next holiday. Dont worry if youve missed a payment or just need a little more time to pay; we have options available to help you. WebJoin Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. FOR NON-Walt Disney World ACCOMMODATION INCLUSIVE BOOKINGS ONLY - If your holiday booking includes Disney Park Tickets, these must be paid for in full at the same time as your non-refundable deposit payment, in order to secure the tickets. In addition, you will be required to pay an admin fee of 50 per person and a new deposit per person to secure the new departure date. Leisure rate: earn 1000points for rentals in USA and Canada, When booking Alamo with Virgin Atlantic you get:Online Check-Into speed up the process. Once the correct documentation is received, we will check whether you are entitled to a refund as per the rules of the fare you have purchased. You must inform us if you or any other member of your party is pregnant or becomes pregnant prior to travel. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which did not result from any breach of our Contract with you or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. If you have a complaint whilst on holiday you must immediately notify our local representative and the supplier of the service (s) and complete a report form in resort. It is your responsibility to ensure sufficient funds or credit are available to cover the amount required by the Supplier. In the event a refund is paid to you, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy and pay compensation as detailed below, except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above) or because the minimum numbers have not be reached. years of age may be subject to additional costs. Founded in 1912, SIXT is a family-owned company that keeps services constantly evolving and also simplifying to allow customers to keep their freedom of movement wherever they are. If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) Please also see clause 14 below. Some Suppliers may require a cash deposit upon check-in for customers who do not have a payment/credit card. 1.9 If booking within 12 weeks of departure, full payment will be required by credit card or debit card at the time of booking. Please also see clause 11.1 (Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019). Only one change of departure date, per booking may be permitted, subject to availability. Dont forget to: All rentals are subject to availability and Hertz standard Terms & Conditions apply. Virgin Atlantic was founded in the mid-1980s by legendary entrepreneur Richard Branson. For example, the lowest fares have to be booked well in advance. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, (or your credit card issuer where applicable). It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. Cancellations and amendments made to bookin g You have the right to cancel your booking with Virgin Holidays Ltd at any point, however cancellation charges may apply. Such charges will be advised at the time of booking. By making your booking with Virgin Holidays Ltd you are accepting such charges. 3.6. Copyright Virgin Holidays Limited. Keep all copies of your original receipts until the correct amount ofpoints appear on your account. Keep informed of current travel health news by visitingwww.travelhealthpro.org.uk We reserve the right not to accept your booking at any time up until we have issued a confirmation invoice to you and, in this event, we will refund any deposit and/or payments that you have paid to us. Refunds for lost tickets may take longer as we have to ensure they have not been found and used or already refunded. 1.5. 4.2. If thepoints do not show on your account within six weeks,please contact Alamoto claim them back using your 10 digit membership number. Please note: If only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travellers. If thepoints do not show on your account within six weeks, please see ourmissingpoints pageto find out how to claim them back. Occasionally we have to make changes to your booking and it is a term of your Contract with us that we are able to make changes to any aspect of your booking at any time. Safety:All cars are on average less than 6 months old and undergo a rigorous 40 point check pre rental service. You shall abide by all additional copyright notices, information, or restrictions contained in any Content accessed through this Web Site. We will not pay you compensation if we cancel because there has been any fraud or illegal activity involved in the payment of your booking on your credit or debit card. Terms and conditions | If we or any other person in authority, or any Supplier of any service, is of the reasonable opinion that your behaviour or that of any member of your booking is causing or is likely to cause distress, danger or annoyance to any third party (including being threatening or abusive, upsetting, annoying or disturbing any other traveller, our staff or agents or putting any of them in danger) or damage to property, or to cause a delay or diversion to transportation, we reserve the right to consider your booking to have been cancelled by you with immediate effect. It is a condition of your Contract with us that you and all other members of your party including all infants and children, are adequately insured from the time of booking and for the duration of your holiday and return. 7.4 We reserve the right to amend the price of any unsold travel arrangements at any time. Local Excursions/Activities/Events/ Resort Credits. If you fail to follow these procedures, your right to compensation may be affected as we will have been deprived of the opportunity to investigate and rectify the problem, which may affect your rights under this Contract. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. For Telephone bookings please provide your Flying Club membership number to the agent. Access and Availability of Service and Links. Pursuant to clause 17 above, we do not accept liability for any items or experiences including excursions, activities or events booked using resort credits. Most delayed bags travel on our next flight, as an international carrier the duration and frequency of flights dictate the time you can expect to be reunited with your property. We will not pay you compensation where we make a significant change or cancel more than 12 weeks before departure, or in the event of unavoidable or extraordinary circumstances. What visas and documentation do I need to take on trip? In the event of any discrepancy, please contact us immediately as it may not be possible to make changes or corrections at a later stage, without incurring amendment charges. 10. Please note: In the case of cancellation after receipt of documents, no refund will be given unless unused tickets are returned to us. So wherever you are travelling to, Avis has got you covered. 9. The new traveller must ensure that they have their own insurance in line with these Booking Conditions. Please read and take your policy documents with you on holiday. WebVirgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. If you would like to make a booking for a smaller group of 25 people or less, please call our All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. 10.5. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Atlantic Holidays website. Earn points Earn 2 points for every 1 spent Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. In addition to the relevant embassies and/or consulates, information can also be found on the following websites: FCDO (https://www.gov.uk/foreign-travel-advice), NaTHNaC (https://travelhealthpro.org.uk/), Brexit (https://www.gov.uk/visit-eu-switzerland-norway-iceland-liechtenstein), GHIC: (https://www.gov.uk/global-health-insurance-card). Offer valid at participating National locations in Europe and North America. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. 12.6. years of age may be subject to additional costs. They must be collected from the airport. Please note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation of your travel arrangements and a cancellation charge of up to 100% of the relevant part(s) of the arrangements. Send us an email and we'll get back to you as soon as possible. Free upgrade to the next car group (upon availability). Therefore, you will benefit from all EU rights applying to packages. Rentals on consecutive days without a flight in between will be considered one rental. In common with most airlines we may sometimes overbook flights to allow as many people as possible to travel. We can no longer allow passengers to travel by accepting marriage certificates or decree absolutes in conjunction with a passport. 1.1. The balance of the cost of your arrangements (including any surcharge where applicable) is due no later than12 weeks prior to your departure. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation concerned for the cost of the damage before the end of your stay (if the cost has been established by then) or as soon as it has been established (if later). We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. 10.2. If you are already at the airport when a flight is cancelled, we comply fully with the requirements of the European Union's Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of Denied boarding, flight cancellations and long delays. We are not responsible for the provision of the Excursion or Locally Booked Excursion or for anything that happens during the course of its provision by the supplier. 1.3.4Images, trademarks and brands displayed on this Web Site are protected by copyright and other intellectual property laws and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s). Do check before you book and regularly before you travel for updates as the advice can change. Earn Points on the total Pay Now car hire booking rates During the promotional period of 12:01AM AEST on 11 August 2022 to 11:59PM AEST on 31 March 2023 (Offer Period), Velocity members will earn Velocity Points at the applicable base earn rate for the full listed purchase price of their Pay Now car rental bookings booked via All materials published on this Web Site (including, but not limited to articles, features, photographs, images, illustrations, audio clips and video clips, also known as the "Content") are protected by copyright, trademarks or other intellectual property rights and are owned or controlled by Virgin Atlantic Holidays, or the party credited as the provider of the Content. 10.7. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). 8.2. We will be fully responsible for the proper performance of the package as a whole. Name change requests within 48 hours of the date of departure cannot be guaranteed. We comply fully with our obligations a) under the European Regulation EC1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, and b) for US citizens, Part 382 of the US Air Carrier Access Act 1986 relating to non discrimination on the Basis of Disability in Air Travel. 15.6.We are to be regarded as having all benefit of any limitation of compensation contained in these Booking Conditions, in addition to any applicable International Conventions (including, without limitation, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation) and any limitation of liability provided for in any applicable conditions of carriage of the transport companies that provide the travel services that make up your booking (e.g. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. 12.2. In order forpoints to be earned by Flying Club members through a qualifying rental, Hertz will have to disclose the following personal information: Flying Club membership number, surname, other names,points earned, rental location and dates of the qualifying rental. Minor/insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers and any change to a London departure airport (including London City, London Gatwick, London Heathrow, London Luton, London Stansted and London Southend). We reserve the right to cancel your booking. WebOur USA car hire includes: Free Additional Driver in every rental 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter No Cancellation or Amendment Fees 24/7 Roadside Assistance Online Check In Check in WebIt is suitable for children (both able bodied and disabled) between 2 and 4 years old, weighing between 22lb - 44lb (10-20kg), whose height is 40 (100cm) or less and who can sit upright in their own aircraft seat. 12.5 Pursuant to clauses 12.2, 12.3 and 12.4 above, our liability to you will immediately cease and you and the members of your booking will be required to leave your accommodation or other service immediately. We value our employees and customers as much as a member of the family. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If a price on our booking confirmation, website, brochures or promotional material is obviously incorrect, a booking made on that price will not be valid and we reserve the right to cancel the booking, unless you wish to pay the correct price. This flight will be operated by our partner, Delta, and will occur daily. WebBenefits of booking with Travelplus: No amendment or cancellation fees Exclusive Benefits when booking through Travelplus Earn Virgin points Trusted brands - we only use leading car suppliers to ensure you're in safe hands. 9.2. To make a booking please visit the partnership booking sitewww.avis.co.uk/virginflyingclubor directly on the link below. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Once the payment has been made, your tickets will be sent to you with your ticket reference within 5 days [of booking], where upon you will be able to access the Disney Park Pass System. WebThe discount will automatically apply when car hire with the correct criteria is added to a flight plus car booking. Virgin Atlantic Holidays may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site. Canadian tariffs. 7. We will deduct from this refund our administration expenses incurred. WebIntroduction to Virgin Atlantic. As some of the accommodation and resorts featured may lack even the simplest facilities, such as ramps for wheelchairs, lifts etc, it is important that, when booking, you advise us of any disabilities and special requirements to make sure the holiday meets your specific needs. When you book a holiday with Virgin Atlantic Holidays you accept responsibility for the proper conduct for yourself and your party whilst on Holiday. i.e. The latest flight timings will be shown on your tickets which you will receive electronically approx. We will not pay you compensation and the above options will not be available if we cancel as a result of your failure to make full payment on time. In the US and Canada, earn 1000points per rental and experience choice of vehicle at more than 60 airport locations. Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package. 7.6. Safety: All cars are on average less than 6 months old and undergo a rigorous 40 point check pre rental service. If youre unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. 9.1. Likewise if during the booking process our system causes you to make and pay for a duplicate flight, we will issue a full refund of the duplicate flight without any charge, providing you tell us within 24 hours of the booking being made and subsequently provide us with your credit or debit card statement. Collision Damage Waiver (Cover for damage to the hire car) Extended Protection (Extended third party cover up to $1million) Uninsured Motorist protection. It is mandatory for anyone travelling to or transferring through the US under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) scheme. Copying or storing of any Content for other than personal use is expressly prohibited without prior written permission from Virgin Atlantic Holidays or the copyright holder identified in the copyright notice contained in the Contents; 1.3.2All copies must maintain copyright and other intellectual property notices contained in the original material; 1.3.3The products, technologies or processes illustrated or described in this Web Site may be the subject of other intellectual property rights reserved by Virgin Atlantic Holidays or by other third parties. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. 11.1. General SIXT Terms & Conditions apply. Should you decide to cancel due to a price increase of more than 8%, you must exercise your right to do so within 14 days from the issue date printed on your invoice. Read more about Your choices when a flight is disrupted. accommodation only), the financial protection referred to above does not apply. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Hertz Gold Standard Clean, our extra 15 step vehicle sanitization process, cleaned in accordance with WHO guidelines, sanitised and then sealed for the next person to drive Hertz.