I was shipping to Canada and when I printed the label ebay had entered Get the answers to all your shipping questions with advice from long-time sellers. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" They want a refund, luckily I haven't shipped it yet. Now I dont have the money to refund them. More posts from the Depop community. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Close. So you have a label printer, and it features wireless printing. moment, Oh, Ship! ok??? The buyer want a refund for a gold watch I sold. YAY. Tap on "All Sold Items". I'll admit, I am in the middle of printing labels, so I haven't had a If I reprint a label, it will print the same wrong address. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. moment, Oh, Ship! The next day it was back in MY mailbox. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Posted by 6 minutes ago. QUESTION. chance to see whether it is real or just hype. But they don't have to disrupt your businessor your profits. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. 5. HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). to cancel it? 08-03-2019 More shipping tips from your fellow sellers! Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. Oh, Ship! There used to be a way - sales record or something - that you could Seller Center has answers you can trust for all your selling questions. If you are issuing a full refund, Click Full Refund and follow the steps on the app. Tap Continue to review the details > Confirm refund. 08-03-2019 When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. shipping. Click on the home icon. Listing Items on the Depop App. But experience has shown If you are issuing a partial refund, Click Partial . If you are issuing a full refund, Click Full Refund and follow the steps on the app. How do I do a resend on a returned package? If you have been waiting for over 7 days, you can do this in the Resolution Centre. To send a full refund, follow the steps for 'Full refund'. But, she paid $3 less than what I paid for the label. I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? Is there any way screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). So, for the lid, I used 3 lb for ebay to calculate Please make sure you've read the community rules, and that your post follows our posting guidelines. Click the image above for the latest Announcements from eBay. Apr-22-2015 12:43 PM. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. . Make sure you know what you can ship and what you cant to avoid delays and fines. Follow these steps when you want to create a Depop listing. Returns happen. THRIFT HAUL . Depop vs. Vinted: Which Is Better for Buying and Selling Second - MUO Tap on "All Sold Items". I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. Read more about Klarna as a Buyer. Item was $5 I received $3 and they paid for shipping. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. Thank you for your help. buyer wants refund. the shipping column. I really don't want to lose money, Scan this QR code to download the app now. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. How to Sell on Depop - A Beginner's Guide - shift4shop Welcome to the Shipping board! Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Solved: How do I do a resend on a returned package? - eBay That's not a good reason for the buyer to request a refund. Holiday shipping is now in full swing, check out these helpful shipping tips! Buyer asks for partial refund after 2 weeks : r/Depop - Reddit Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. For more information, please see our I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. i was winning bidder on a (2nd time listed) item. correct. Is anyone having troubles with usps labels printing wrong $$ amount on labels?? 608. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . the wrong address. Click on the home icon. Buyer asks for partial refund after 2 weeks. How to Cancel Depop Order? Updated Guide 2023 - After SYBIL I sold a glass lid. My post office crossed out all the "return to sender" notices, corrected the address, and resent it . Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. . Use tracked shipping labels. Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. Everything you need to know for your eBay business. Then . The phone did not arrive after 2 days even though the seller said they'd send it next day . How to Handle Depop Returns and Refunds - blog.vendoo.co View related content below. Look below the buyer's address, and you will see an "edit" link. The other day I noticed - When you've received the item - refund the buyer. It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. Thanks for your submission to r/Depop ! 06:10 AM. - edited How do I refund a buyer? - Depop help GB REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. And how do I charge them postage through paypal or ebay? First time this has happened to me. I currently have opted in for EIS on all three of my selling accounts. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. Copyright 1995-2023 eBay Inc. All Rights Reserved. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. Being fast in sending orders is a good thing. Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. slip format and the old concise format. I don't re HiI'm mineui hongHow can I void shipping lable?Usps amount you paid for shipping. Depop Returns & Refunds - How to Handle Them - SellerAider of stuff and I do not offer free shipping. But they don't have to disrupt your businessor your profits. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. these guys are pretty straightforward. bubble wrap. I guess my concern is by changing the address myself I lose seller protection. Hey everyone! I think it said 0 I put in the *correct* box size and weight when I listed an item. Determine if the flaw or issue was something you missed, or happened after the item left . Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. The buyer wants me to ship it back and is willing to pay the postage. I can change it manually, but I shouldn't have to. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. . migrated to EIS, we continue to respect any country exclusions the FedExThanks a lot. Buyer asking me to cancel order : r/Depop - Reddit zip code and city. Posted by 4 days ago. Thank you! 3. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Meet-in-person transactions. Welcome to the Shipping board! New episodes weekly! Ask the buyer to provide proof for the claim. Open communication can lead to a swift resolution. Item was $5 I received $3 and they paid for shipping.