This guide will break down your consumer rights and set out how to get a refund on almost anything. If you do not take all reasonable steps to protect your account information, Selfridges is not liable for any losses arising from or relating to your account being accessed or used by someone else. You can download the paper by clicking the button above. Your browser does not support embedded videos. Though HURR Limited may assist with certain practical issues and fulfilment on behalf of Selfridges Rental, HURR do not have any contractual obligations to you and you do not have any contractual rights against HURR Limited regarding any product sold on the rental Platform by Selfridges Rental. You must not misuse our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. without your prior consent. Policy. Selfridges reserves the right to make changes to the Services and to these Terms which will not materially affect your use of the Services. I gave up on Selfridges ever returning my refund - customer service is non existent. I have repeatedly asked to speak to a supervisor\/ manger and giving non stop excuses of why I cannot. completing the Services not confined to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity, epidemic, in the small claims court. Product(s): products including, but not limited to, menswear and womenswear clothing and accessories. With almost everything on selfridges.com available for International Delivery, you can send your order to 130 countries or regions around the world, including North America, Australia, the Middle East and China. Standard message and data rates charged by your mobile carrier may apply to the text messages we send you. And all types of retail has seen growth whether it be value-led, speed-driven convenience or luxury too. Service 4 Value 4 Shipping 4 Returns 4 Quality 4 Positive reviews (last 12 months): 0% View ratings trends See all photos You represent and warrant that you have all relevant rights, licenses and/or approvals in relation to any material or Content you post on Selfridges Rental Platform. customers to trial new designers and rent for 4, 8, 10 and 20 day periods (or any other specified period offered). New progress report details milestones to date under 10-year plan, including: WASHINGTON The United States Postal Service today released its Second-Year Progress Report on Delivering for America (DFA), the 10-year plan to return the organization to financial sustainability and achieve service excellence while maintaining universal six-day mail delivery and expanding seven-day package delivery. If the rules for a Promotion conflict with this Agreement, the Promotion rules will take Companies dont have to have a returns policy, but if they do have one, they have to follow it. If you buy from an EU-based business (including those selling through eBay), you have the legal right to cancel the order, and then a further 14 days to return the goods for a full refund even if you simply dont want them. Leave this blank if you'd like to publish your review anonymously. Here are 8 tips for writing great reviews. With e-commerce being such a significant part of retail sales focussing investment and training on both of these areas seems to be an obvious priority for day one - or they stand to lose more customers before they gain them. All Users are required to read, accept and agree to comply with and be bound by these Terms. Sorry, preview is currently unavailable. Everything you need to know about your right to a refund. You must keep your account details secure and you are solely responsible for all activities carried out on or through your account. \r\n\r\nI finally received a email today 20 days later from a representative saying that it\u2019s to bad that it\u2019s empty, and that their CCTV show the item being put in the box so they will not refund my money or replace it. Who can help resolve? The progress weve made in the last two years demonstrates that our plan is realistic and achievable. TikTok video from Veronique (@queen_of_chaosapparently): "Replying to @craftynik #fyp #foryou #foryyouppages #chimefinancial #scammeralert @chime". However, use of Your customer service cannot even tell me if you had shipping insurance on the purchase or if you have filed a claim with DHL Express UK. You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any We reserve the right to send any identity documentation provided to us by our verification provider, Passbase, through to our payment processor, Stripe, and you acknowledge that this is necessary in order to provide the Services. We reserve the right to use our discretion to determine the appropriate sum in each instance. In the event of a conflict \r\n\r\nPlease enlighten me, why wouldn\u2019t you contact DHL on December 10 when I filed the claim? Our Terms do not create an employment relationship, partnership, agency or joint venture between us and any Member. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My item is slightly damaged, loose, laced with fingerprints, dirty, not even in the package properly! With access to women's clothing, men's clothing, beauty, gifts, homeware (and much more! We would like to exchange/replace them. Selfridges ranks 34th among Department Store sites. any reasonable legal expenses incurred by Selfridges or its partners in retrieving the Product(s). You must not attempt to gain unauthorised access to the Services, the servers on which our Services are stored or any server, computer or database connected to the Services. If you wish to cancel after this forty-eight (48) hour period, you will receive a refund, minus the Cancellation Charge. 15 Posts. Finally I was informed they couldnt exchange the chain as they had none in stock. If you are registering an account on behalf of a company or other entity, you represent and warrant that: you have the necessary authority and capacity to bind the company or entity; you are entitled to give us the licenses and permissions required under these Terms; all information and details provided by you to us at the point of registration or otherwise are true, accurate and up to date in allrespects. Member(s): any individual who has registered and been accepted to use the Services. You must sign up and register to be entitled to rent any Products. Those works are protected by copyright laws and treaties around the world. All rights reserved. If you decide that you no longer want to Rent a Product, then subject to the below, you can cancel free of charge within forty-eight (48) hours of your Booking Date by visiting the My Rentals section of your account or by sending us an email to [emailprotected] with full details on the Rental you wish to cancel. Registered in England. All Users of the Services are required to read, accept and agree to comply with these Terms (including the Privacy Policy and Cookie Policy) and any third-party terms referred to in these Terms or on the Selfridges Rental Platform. For your ease of reference, you can read more about how Passbase will manage your personal data here, and how Stripe will manage personal data here. Download the app now. You agree to notify Selfridges immediately if there are any changes to the information you provided when becoming a Member or if you learn or have reason or knowledge to suspect that unauthorised use of your account or any other activity which could be reasonably classified as a breach of security has occurred, is occurring or is likely to occur. All deliveries will be through Selfridges delivery partners, which may change from time to time at Selfridges discretion. All Users are required to read, accept and agree to comply with and be bound by these Terms. Worst company ever. This shall be deemed to be received on the following day after sending. The above steps may be taken at the absolute discretion of Selfridges. delivery information and location provided be unsecure or unsuitable. The role reports directly into Anne Pitcher, managing director of parent company Selfridges Group. For more information about how we use your personal information, we recommend that you review Selfridges Privacy Policy here. Overseen by a bipartisan Board of Governors, the Postal Service is implementing a 10-year transformation plan, Delivering for America, to modernize the postal network, restore long-term financial sustainability, dramatically improve service across all mail and shipping categories, and maintain the organization as one of Americas most valued and trusted brands. One would hope when expensive designer items are sent to customers there is some sort of quality check takes place - obviously not! Passbase is our third-party verification provider and will complete the identity verification process. Rental Commencement Date: the date on which the Rental of a Product begins. Is it simply that the e-commerce is the issue, the operations, the call center, the culture - or all of it? I mentioned it to a member of staff who carried on walking by and didn't seem bothered. If you believe you received a product that does not comply with the description and photographs provided by Selfridges Rental, you should inform Selfridges Rental as soon as possible, preferably by email, giving your name, address, and order reference. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. Hi Steven,Thank you for your review.We're very sorry that there was an issue surrounding our Elton John event. The Delivering for America plan was published March 23, 2021, to transform the Postal Service from an organization in financial and operational crisis to one that is self-sustaining and high performing. Selfridges Customer Service Contact Info Selfridges & Co 400 Oxford Street London, W1A 1AB, UK Telephone Number: +44 (0)207 160 6222 Email Address: customerservices@selfridges.com Selfridges FAQs: How can I get a discount at Selfridges? You can also pay via PayPal unless you're paying in CNY. All Content and information available through the Services, including but not limited to, Product descriptions and specifications, Product photos, advice from stylists and photos is available to you on an as is basis and is to be used for general information purposes only. Not once did they reach out to me on their own after I filed the claim. Hi Michael,Thank you for your review.We're very sorry that there is an issue with the delivery of the LG TV that you bought from our store. shall be limited to the monies you have paid to Selfridges in connection with your use of the Services during the three (3) months Offline. Often when we have bought, we have stretched up to add a little extra luxury in our life. (No illegal activities being done) they deleted it, Its been almost 3 weeks and I still havent received my refund guys !!! If you're still not getting anywhere, try Resolver. a shirt that's marked down because of a missing button). You must request the Fit Guarantee refund by notifying Selfridges Rental on the rental start date in order to qualify for the refund. Note: While free returns are mandatory for faulty goods, some online retailers may expect you to cover the cost of sending back unwanted items. Whether or not you can get a refund for a non-faulty item you bought in-store depends on the retailer's returns policy. Service(s): means the Selfridges Rental Platform and services and Content provided through the Selfridges Rental Platform including facilitating the Renting of Products by Selfridges customers. Refund methods are the means by which money is credited to customers returning merchandise. Selfridges strongly recommends that you revisit these Terms each time you use the Services to familiarise yourself with any amendments. How to refund NIKE quickly:CAND To refund Nike you will be using the 2 main methods used for nearly all refunds: -DNA (Did not arrive) -Empty Box DNA: 1) Go into a livechat or call with the Nike support for your country. We recommend that you review and familiarise yourself with both Passbase and Stripes privacy policies which outline how they use your personal data. As I travel the nation meeting with the great men and women of the Postal Service, it is clear the investments we are making are paying off and it is showing through our improved delivery for the American people and our business customers. Is there not a simple tick box in your system to not show items where stock is less than 1.?? For example, use . that you shall comply with all applicable laws at all times in connection with the Services. - left and went elsewhere to order- selfridges sort your checkout out- you have lost a custoemr and 350, Hi Graham,Thank you for your review.We're very sorry to hear that you were unable to order the bag you were interested in through PayPal. Order Tracking: Yes - More details. \r\n\r\n************\r\n\r\nDue to the results of the above, all available evidence indicates the contract of sale has been completed. You may check and correct any input errors up until the point at which you purchase the Product(s) by clicking the ["Buy Now"] button and completing the payment process. To cancel a purchase, you must clearly inform Selfridges Rental, preferably by email to the following address [emailprotected], giving your name, address, and order reference. Your account may not be shared with or transferred to another: it is for your personal use only. I can see by reading all these reviews this is no longer the case. Additionally, there may be changes to our fees during our promotional events or if any new Services are added. "I ordered food for xmas, nice things from 'home' and when it arrived someone had opened it, eaten half, stuffed the rest back into the box, wrapped and sent it to me!! After you have successfully completed the registration form, you will be provided with an account and login information to enable you to access the Services. Selfridges may take the following actions as necessary: cancel any Rentals, confirmed or otherwise; refuse to list or remove from the Services any customer review, or other Content at Selfridges sole discretion; temporarily suspend or permanently remove your account from the Services if you have: breached these Terms, applicable laws, regulations or taxation requirements; provided fraudulent, inaccurate, incomplete or outdated information at any point. Will definitely order from them again. They say their policy is only to guarantee items for up to 6 months and after that its not their responsibility. Only for the item to get to the UK, after I paid $133 in shipping, and Selfridges customer service agents now say they cant accept the package because they dont have a contract with FedEx. Please email the details to customerservices@selfridges.com with the subject line 'FAO Social' so this can be looked into.Thanks,Anna-lee. Credits: 0. CRD.A Cancellation Charge: means a cancellation charge of 30% of the Rental Fee payable by the Renter to Selfridges to cover administrative costs. You are advised to take out enough postal/carriage insurance to cover the value of the contents. Copyright 2023 Selfridges & Co. All rights reserved. It was a complete waste of time. You can update or correct your personal details or the details in respect of a company or another entity at any time in your User dashboard when you are logged in or by emailing us at [emailprotected] You are responsible for maintaining the confidentiality of your account details and for any activities that occur under your account. arrival times of Products through the Services. If I could score zero I would. Having heard nothing I called the branch today to be told that the TV which was the last one in stock and on display had only been taken down yesterday (this despite me being promised it would come down on the day of purchase) and that because it only came down yesterday it wont be dispatched for at least another week? The figure determined by Selfridges is binding and may be subject to change. \r\nAfter numerous posts on DHL\u2019s social media on January 1, they had contact with you on January 2, 23 days AFTER I filed a claim. .tiktok-ze5eiw-SpanViews{-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;padding-right:12px;color:rgba(22, 24, 35, .75);}84.2K views|.tiktok-15ooo5t-H4Link{font-family:ProximaNova,Arial,Tahoma,PingFangSC,sans-serif;font-weight:400;font-size:14px;line-height:20px;display:inline;color:rgba(22, 24, 35, .75);margin-left:12px;}.tiktok-15ooo5t-H4Link a{color:rgba(22, 24, 35, .75);}. Services may be governed by rules that are separate from this Agreement.