To use NetExtender on your Linux system, your system must meet the following prerequisites: Note Open source Java Virtual Machines (VMs) are not currently supported. Follow this article to get the exact MTU setting its the only way to do ityou can't always solely rely on a type of connection warrants x method. Yes, I've tried to connect from different ISPs and different computers each time, - result is the same exact error no matter where I'm connecting from. To enable the script that runs when NetExtender disconnects, select the Automatically execute the batch file NxDisconnect.bat check box. The Settings tab allows you to customize the behavior of NetExtender. I would assume she's just entering them wrong, to be honest. Note Windows Mobile 5 Smart Phone version and Windows Mobile 6 Standard version are not currently supported. The NetExtender Preferences window is displayed. Click Save to save the diagnostic report using the default nxdiag.txt file name in your NetExtender directory. Indicates the IP address assigned to the NetExtender client. If a user must change their password, a screen prompt will ask for the users old password, along with a new password and re-verification of the new password. Select Applications and System events and use the Action /Save Log File as menu to save the events in a log file. Select one of the level categories, in descending order of severity: The log displays all entries that match or exceed the severity level. Could the new modem have a router in it with the same IP? For more information on batch files, see the following Wikipedia entry: http://en.wikipedia.org/wiki/.bat. I was actually able to login to it after I enabled bridge mode and modem reset. Dell SonicWALL SonicOS 6.2.1 Release Notes, Require server verification (https:) for all sites in this zone, Instructions to add SSL VPN server address into trusted sites, Automatically connect with Connection Profile, Minimize to the tray icon when NetExtender dialog is closed, Display Connect/Disconnect Tips from the System Tray, Automatically reconnect when the connection is terminated, Automatically execute the batch file NxConnect.bat, Automatically execute the batch file NxDisconnect.bat, C:\Program Files\SonicWALL\SSL VPN\NetExtender. What's in the domain field? 8. NetExtender is an SSL VPN client for Windows, Mac, or Linux users that is downloaded transparently and that allows you to run any application securely on you company's network. 7. The fields are case sensitive. Using the NetExtender Command Line Interface. Downloading and running scripted ActiveX files must be enabled on Internet Explorer. Download and install SonicWall NetExtender that is available via SonicWall.com. To view the NetExtender Log, go to NetExtender > Log. Note Import Certificate is available from the Virtual Office portal only when using Internet Explorer on Windows 2000 or Windows XP. Pull down the notification bar and click NetExtender to open the NetExtender user interface. Dell SonicWALL SSL VPN now supports NetExtender for the Windows Mobile platform. Not the case with this modem. Dell SonicWALL strongly recommends using Dell SonicWALL Mobile Connect for Mac OS X devices instead of NetExtender, currently and in future releases. Try changing her password if you have the ability. To install and launch NetExtender for the first time using the Internet Explorer browser: The first time you launch NetExtender, you must first add the SSL VPN portal to your list of trusted sites. To disconnect NetExtender, perform the following steps: 1. To map a network drive, enter a command in the following format: net use drive-letter\\server\share password /user:Domain\name. If so, disconnect the connection, reboot the machine and install NetExtender again. RE: MTU it is done on the SonicWALL WAN setting.that does the rest. Within the NetExtender Properties dialog box, click the Advanced heading in the menu on the left panel. SonicWALL Mobile Connect is an app for iPhone and iPad that, like NetExtender, uses SSL VPN to enable secure, mobile connections to private networks protected by Dell SonicWALL security appliances. 12. In the NetExtender user interface, tap the Disconnect button and tap OK to confirm. One of the more interesting events of April 28th Mobile connect using Android works! Type your old password into the Current Password field, then type a new password into the New password field and again into the Type it again field. Check with your administrator to determine if you need to manually check for updates. (Optional) Timeout duration, after which the session is disconnected. Luckily, they "didn't know" how to protect their own modem and forgot to change its default credentials. If One Time Password is enabled on the Dell SonicWALL SRA appliance, the One Time Password prompt is displayed. 18. I guess I thought these other locations were connecting to a main office. Dell SonicWALL SSL VPN NetExtender is fully compatible with Microsoft Windows 7 32-bit and 64-bit, and supports the same functionality as with other Windows operating systems. Running batch file scripts with NetExtender The NxConnect.bat file is located in each users AppData\Local\SonicWall\NetExtender, not in the client installation folder. Enter the information into the Server, User, Password, and Domain fields. The NetExtender icon displays in the task bar. The IP address of the last SSL VPN server you connected to is displayed in the SSL VPN Server field. 5. Select Minimize to the tray icon when NetExtender window is closed to have the NetExtender icon display in the system tray. If it's not an active directory account and it was created in the sonicwall local users interface, you have to use "LocalDomain" in this field. 2. Tap Connect to accept the default option (Save user name & password) or select a Save or Always ask option from the drop-down list. Bypasses the previously configured proxy settings. The up and down arrows appear white when data is passing through the VPN tunnel. Table 90 lists some commonly used batch file commands. The log is a file named NetExtender.dbg stored in the directory: C:\Program Files\SonicWALL\SSL VPN\NetExtender. The NetExtender login window is displayed. 1. If user login for the firewall management and the login zone is WAN, please navigate to Users | Local Users. The smartphone displays the Login - Initializing engine screen. The Local Device Name Is Already In Use. If you are able to login, I think you can rule out the software. The display shows all subnets currently available from the smartphone. Those have nothing to do with A. Pull the NetExtender plug-in to Chrome Extensions. Launching the standalone NetExtender client. For example, when selecting the. To use NetExtender on a Linux computer, perform the following tasks: 1. 1. Tap Yes to change your password, or No to delay until a later time. This sounds like a case of forgetting to enter the :4433 at the end of the server name. Uninstall NetExtender, reboot machine, reinstall the latest version NetExtender. The scripts can be used to map or disconnect network drives and printers, launch applications, or open files or websites. We generally do not have to enter in the domain\username format just the username, I was thinking of the actual domain field. To install NetExtender from the CLI, navigate to the directory where you saved the .tgz file and enter the tar -zxf NetExtender.tgz command. Before connecting to the new version of NetExtender, users may be required to reset their password by suppling their old password, along with providing and re-verifying a new one. Your help has saved me hundreds of hours of internet surfing. Since this is only distributed via Android or Apple APP stores, it may be easier to run a Windows Netextender version under emulation software. NetExtender for Windows Mobile provides the following features: NetExtender supports the following Windows Mobile platforms: Windows Mobile 6 Professional/Classic version. You can instruct NetExtender remember your profile server name in the future. Having NetExtender save your user name and password can be a security risk and should not be enabled if there is a chance that other people could use your computer to access sensitive information on the network. The following Technical Notes provide more information on advanced NetExtender scenarios: Running NetExtender on a Different TCP Port:http://www.sonicwall.com/us/support/2134_3154.html, Using the Dell SonicWALL CDP Agent over a Dell SonicWALL NetExtender Connectionhttp://www.sonicwall.com/us/support/2134_3487.html, Using Dell SonicWALL NetExtender to Access FTP Servershttp://www.sonicwall.com/us/support/2134_3465.html, Resolving NetExtender Error With McAfee Enterprise 8.5http://www.sonicwall.com/us/support/2134_6813.html, http://www.sonicwall.com/us/support/2134_3154.html, http://www.sonicwall.com/us/support/2134_3487.html, http://www.sonicwall.com/us/support/2134_3465.html, http://www.sonicwall.com/us/support/2134_6813.htm. To use NetExtender for the first time using the Mozilla Firefox browser: Navigate to the IP address of the firewall. 8. If you have not done so, the follow message will display. Instructions for using NetExtender on your Android smartphone are available in the following sections: Exiting or Disconnecting from NetExtender, Checking Status, Routes, and DNS Settings, Configuring Profiles, Preferences, and Proxy Servers. To save the log, either click the Export icon or go to Log > Export. I am leaning towards and MTU issue. 2. Thanks in advance for any feedback on the issue. I was rightfully called out for To use NetExtender on your Linux system, your system must meet the following prerequisites: You can install NetExtender from the user interface or from the CLI. NOTE: Complete instructions for installing NetExtender on a SonicWall appliance can be found in How to setup SSL-VPN feature (NetExtender . Enter either y for yes or n for no. You will now have the ability to control the service status, and the fix should persist through reboot. I have had this message pop up for one of my old clients I still do support for and I am still the Admin for on their 365 system. For example, to if the drive letter is z, the server name is engineering, the share is docs, the password is 1234, the users domain is eng and the username is admin, the command would be: For example, to disconnect network drive z, enter this command: For example, if the server name is engineering, the printer name is color-print1, the domain name is eng, and the username is admin, the command would be: For example, to launch Microsoft Outlook, enter the following command: When you have finished editing the scripts, save the file and close it. Under General settings, select the Connection notification check box to display the NetExtender traffic indicator in the notification bar. 4. 4. If this check box is not selected, the DOS console window will remain open while the script runs. 9. Then the user can no longer browse the server. Click the NetExtender (Android) link. The NetExtender Preferences window is displayed. You may need to restart the service, possibly by turning the phone off and on again, or you may need to re-install NetExtender. With NetExtender, remote users can virtually join the remote network. That also rules out my home network (2nd hand UniFi AP 1st gen and MikroTik router) Workaroundfter some googling and research I've discovered that the SonicWall Mobile Connect software is the replacement of the discontinued SonicWall . Follow the instructions in the NetExtender installer. 13. To use the clipboard, press the password in your email and select Select Text. The log file located at C:\Program files\SonicWALL\SRA\NetExtender.dbg. The asterisk (*) is used instead of a specific device name to remove the next available device name (basically it's a wildcard). To view the NetExtender routes, go to the NetExtender menu and select Routes. 2. If a proxy server is configured in the smartphone (via Preferences), the Proxy Authentication screen is displayed next. 2. 10. 2. You can configure NetExtender to notify users automatically when an updated version of NetExtender is available. you can use this 3th party tools https://www.revouninstaller.com/revo-uninstaller-free-download/ or go to start/run/regedit.exe search nextender and delete everything Sign In or Register to comment. Select "go to details" and it will bring you the correct svchost.exe process. However, when my user went to log in, she received an error regarding invalid credentials. Run the SonicWall NetExtender client application. If an older version of NetExtender is installed on the computer, the NetExtender launcher removes the old version and then installs the new version. For more information on batch files, see the following Wikipedia entry: To configure the script that runs when NetExtender connects or disconnects, click the, net use z\\engineering\docs 1234 /user:eng\admin, net use LPT1 \\engineering\color-print1 /user:eng\admin, C:\Program Files\Microsoft Office\OFFICE11\outlook.exe. With NetExtender, remote users can virtually join the remote network. Yes. Tap Remove this profile to remove the profile that you pressed on to bring up this screen. I've been doing help desk for 10 years or so. Java 1.5 and higher is required for using the NetExtender GUI. If you chose to allow the system to generate the PIN, the display then prompts you to accept the generated PIN. The amount of traffic the NetExtender client has transmitted since initial connection. If the SSL VPN gateway uses a self-signed SSL certificate for HTTPS authentication, it is necessary to install the certificate before establishing a NetExtender connection. Select Automatically reconnect when the connection is terminated to have NetExtender attempt to reconnect when it loses connection. If packet capture is enabled, clear all captured packet data when NetExtender exits by checking the Clear the capture when NetExtender exits check box. Enter the IP address or domain name for your SSL VPN server in the Server field. Clear the check box to prevent the indicator from being displayed. The Connection Profiles tab displays the SSL VPN connection profiles you have used, including the IP address of the server, the domain, and the username. Download and install the latest version of NetExtender, Mobile Connect, Connect Tunnel, or Global VPN Client (GVC). To install NetExtender on your Linux system, perform the following tasks: 2. By default, the NxConnect.bat file contains examples of commands that can be configured, but no actual commands. To configure NetExtender Connection Scripts, perform the following tasks. I did make sure that she was not trying to log in to both clients. She was getting a Windows Remote Access Service error. We do have LocalDomain in the Domain field. On Windows, it will show up under My Computer as a new drive. For example, if the server name is engineering, the printer name is color-print1, the domain name is eng, and the username is admin, the command would be the following: net use LPT1 \\engineering\color-print1 /user:eng\admin. SonicWall VPN Clients provide your employees safe, easy access to the data they need from any device. 9. Once the NetExtender application is installed, a message appears instructing you to restart Firefox. When NetExtender is connected, the NetExtender icon is displayed in the status bar at the top right of your display. No events show in the Netextender log, the user must disconnect and reconnect via netextender to get back on the server. I did, however, have her try logging in that way and it still doesn't work. ISP have replaced their modem during upgrade. It lifts everyone's boat. The portal will automatically install the NetExtender stand-alone application on your computer. After selecting the Use Proxy check box, tap Proxy settings to open the configuration screen for the proxy server. I really don't think it has anything to do with drive names in use to be honest. sometime windows doesnt uninstall correctly. Optionally enter your login credentials for the server in the User and Password fields. NetExtender connection entry cannot be created. 19. The available options allow you to enable and disable packet capture and data compression on NetExtender. I'm calling ISP back - the last guy had no idea what he was talking about probably. Then you would know the issue has to be with the Sonicwall.IP conflict? 4. Sorry, totally missed that previous reply. http:/A_12615-Unstable-Slow-Performing-Networks-or-VPNs-just-go-grocery-shopping.html. To launch NetExtender, first log in to the SSL VPN portal. Mobile Connect is compatible with SRA and is a free download from iOS and Android (4.0+) app stores. See the following tables with troubleshooting information for the Dell SonicWALL SRA NetExtender utility. Yes, the issue started after upgrading from 6.5.1.1-42n to SonicOS Enhanced 6.5.4.5-53n. Optionally, you may now also select to Hide the console window. Category: SSL VPN. I logged in to NetExtender with my credentials and it worked fine. Wait several seconds. Click the icon to display NetExtender options. 20. It helped me launch a career as a programmer / Oracle data analyst. The drop-down menu at the bottom of the window provides three options for remembering your username and password: 10. If you do not have Java 1.5, you can use the command-line interface version of NetExtender. You can display connection information by mousing over the NetExtender icon in the system tray. Navigate to Network | System | Interfaces, click Edit button of the interface your client connects to. 10. I guess the ISP's tech I previously spoke to about bridged/router mode had no clue what I was talking about or where to check. On your Android smartphone, start NetExtender by tapping the application icon. Open MMC and click File then Add or Remove Snap-ins. 14. Based on your latest reply, I no longer think so.You have users trying to connect to A, which is where the new modem is.You have users that connect to B, C, D, etc. Check your OS Version, NetExtender only supports Windows Vista or above, Mac OS X 10.5 or above with Apple Java 1.6.0_10 or above, and Linux OpenSUSE in addition to Fedora Core and Ubuntu. RichardMcF Newbie Restart the ISP router Ipconfig /flushdns ipconfig /release ipconfig /renew 5. To add a site to Internet Explorers trusted sites list, complete the following procedure: 1. If a SonicWall firewall running SonicOS Enhanced firmware displays the error "Error: 802.11n SP SSID (already in use)", this normally means that the administrator is training to use an SSID already in use for SonicPoint, and this operation is intentionally avoided by the SonicOS Enhances, and the SonicOS will not allow the SSID to be saved, Use Windows Explorer to find the directory path where NetExtender is located. Wait for the token code to change on the device, and then type the code into the field on your smartphone and tap OK. 9. For Mobile Connect access to succeed, the portal must be set to allow NetExtender connections and the user account and group must be authorized to use NetExtender. For example, when selecting the Error level, the log displays all Error and Fatal entries, but not Warning or Info entries. Select the Show NetExtender Routes check box to see routes. Select the Sent & Received menu tab to adjust the metric used for sent and received statistics on the status window. 2. You will see the NetExtender traffic indicator appear in the notification bar at the top of the display, unless it is disabled in Preferences. When NetExtender is installed, you may be prompted to restart your device. To display the routes that NetExtender has installed on your system, click the Route Information option in the system tray menu. If you are using LocalDomain make sure the L and D are in caps too. WARNING Rooting your phone may void your warranty. If you already have an account, you can sign in using your email . We generally do not have to enter in the domain\username format just the username, but I will have her try adding the domain and see if that works. If required, enter a User name and Password for the proxy server. 6. We are using LDAP to our internal Domain Controller. That would confirm that the client itself is working and the ISP is not blocking the client. For more information on batch files, see the following Wikipedia entry: http://en.wikipedia.org/wiki/.bat. thumb_up thumb_down DragonsRule pure capsaicin Dec 1st, 2017 at 11:01 AM Svarog wrote: Additionally, a balloon icon in the system tray appears, indicating NetExtender has successfully installed. The Connection Manage is designed to determine the optimum network type (such as 3g or wi-fi). 5. After the first access and installation of NetExtender, you can launch NetExtender directly from your computer without first navigating to the SSL VPN portal. Select on Certificates and then Add. To initially install the NetExtender client, the user must be logged in to the PC with administrative privileges. ISP still claims that their modem is in bridged mode, doesn't do NAT/DHCP and "it's all other guy's fault (Sonicwall)" Don't we all love those finger-pointing schemes, LOL? The error started occurring after our ISP have upgraded the speed at that location or so staff at location claims. Tap Close to close the option display on this screen. If you're using local accounts make sure the domain and username are entered exactly as they appear in the firewall. I remoted in to her PC with GoToAssist and I tried stopping and restarting the service - that didn't work. You can tap on the Sent, Received, or Throughput fields to change the units between bytes and packets. To use NetExtender for the first time using the Firefox browser, perform the following: 1. Obtain the following information and send them to support. Click the NetExtender button. 12. I am using a Windows 10 laptop. Installation of this version cannot continue. I uninstalled version 10.2.309 from Settings - Apps. Another screen prompt will be presented to the user, if their password is scheduled to expire within a configured number of days by the Administrator. SonicWALL SSL VPN provides users with the ability to run batch file scripts when NetExtender connects and disconnects. There are two kinds of device names: disk drives (that is, D: through Z:) and printers (that is, LPT1: through LPT3:). Check if there is another dial-up connection in use. Note The specific command directory may be different on your computer. Flashback: April 28, 2009: Kickstarter website goes up (Read more HERE.) The log is a file named NetExtender.dbg. Tap Remove selected to remove the profiles that have check marks next to them. Point to Point Server IP Address Return to the SSL VPN portal and click the NetExtender button. Tap Turn on USB storage to prepare for copying the apk installer to the Android smartphone. Select Disconnect an active connection to have NetExtender log out of all of your SSL VPN sessions when you exit a NetExtender session, Configuring NetExtender Connection Scripts. You are prompted each time until you tap Yes. Currently, only HTTPS proxy is supported. Networks that use an external authentication server will not configure local usernames on the SRA appliance. 6. In either case, I have had that error and the solution was to take all caps out of the usernames. It may take several minutes for the Debug Log to load. To display the Remove selected, Remove all, and Close options on this NetExtender Profiles screen, press the options button while on the screen. The NetExtender log displays information on NetExtender session events. Configuring NetExtender Advanced Properties. To launch NetExtender, complete the following procedure: 2. Only connection profiles that allow you to save your username and password can be set to automatically connect. To enable packet capture, check the Enable NetExtender packet capture check box. Verifying NetExtender Operation from the System Tray. To have NetExtender automatically connect when you start your computer: Select the appropriate connection profile from the drop-down menu. NetExtender Mobile supports the ability for users to change passwords. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel." I think we've narrowed it down to her new machine. I have a small network around 50 users and 125 devices. Thanks for the quick follow up diverseit. The Status tab provides the following information: Closing the window (clicking the x icon in the upper right corner of the window) does not close the NetExtender session, but minimizes it to the system tray for continued operation. It is a bit tricky to find a download link. Configuring Profiles, Preferences, and Proxy Servers. Then the user can no longer browse the server. The Virtual Office displays the status of NetExtender installation. So everything was working fine before these updates?Is this a laptop, so the user can take it to another ISP connection to test? To use NetExtender on your Windows Mobile device, perform the following tasks: 1. Prerequisites for Android Smartphone Clients. When you have finished editing the scripts, save the file and close it. I've seen a lot of issues where folks having trouble logging in because there is a capital in their username/domain and they're typing it all lowercase. The following options are displayed: Connection Profiles - Displays all of the NetExtender connections that you have used on this device. 6. When enabled, NetExtender will attempt to contact the domain controller and execute the login script. In the Password text box, type your AuthPoint password and OTP. In the Software Type drop-down menu, select one of the following: 4. Dell SonicWALL SSL VPN supports NetExtender sessions using proxy configurations. To view options in the NetExtender system tray, right click the NetExtender icon in the system tray. It is recommended that you add the URL or domain name of your firewall to Internet Explorers trusted sites list. NetExtender allows users to customize the link speed that the NetExtender adapter reports to the operating system.