Please read this brief guide to the terms and conditions of staying at El Caribeo, and the terms and conditions for the usage of this internet site.

1. INTERPRETATION
1.1 In these General Terms of Business, the following words shall mean:
Hotel – El Caribeo ;
Client – the person, firm or company making a booking or staying at the Hotel ;
Company – means the El Caribeo Bocas S.A ;

2. APPLICATION OF TERMS
2.1 These terms apply to all bookings, food, drinks and other activities at the Hotel.

2.2 Confirmation of a booking by the Client is deemed acceptance of these terms.

2.3 The term Client and Guest shall be used interchangeably in the Terms of Business and reference to any one of them shall be deemed to include reference to the other.

3. PRICES
3.1 All prices not include a 10% VAT and not include a 5% tax for credit card and PayPal payment.
3.2 The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later.
3.3 After such dates, prices may only be altered to reflect a change in the rate of VAT or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.

4. AVAILABILITY
4.1 All rooms and prices offered by the Hotel are subject to availability and the discretion of the Hotel Manager.
4.2 Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price where the Client requires such rooms.

5. BOOKINGS
5.1 Bookings must be guaranteed by a major credit or debit card, by payment of a 30 % deposit. At the discretion of the Hotel, full prepayment may be required. At least 3 working days are required to process credit and debit card payments and 10 working days to process bank transfer.

6. ARRIVAL AND DEPARTURE
6.1 Bedrooms are usually available from 2pm local time on the day of arrival. However, the Hotel is not in any way obliged to make bedrooms available to Clients at this time.
6.2 Departure is by 11am local time. Failure to check out by 11am local time will entitle the Hotel to charge an additional fee.
6.3 Where possible, at times of high demand when bedrooms are not available at the check in time, Clients may check in to the hotel and use all the Hotel facilities, subject to any rules and restrictions in place at the Hotel in respect of the use of such facilities, including but not limited to opening times, whilst the accommodation is being prepared.
6.4 Clients who are aware that they will be arriving at the Hotel before 2pm local time should inform Reception prior to arrival, however, the Hotel cannot guarantee that bedrooms will be available at the time of arrival before 2pm unless booked from the previous day.

7. CANCELLATIONS, AMENDMENTS AND NON-ARRIVALS

7.1 If a guaranteed reservation is cancelled at any time up to 7 days before the Client is due to arrive at the Hotel. There is no charge, but the 30% deposit paid will not be returned.

7.2 In the event of non-arrival or cancellation during the 7 days before that the Client is due to arrive at the Hotel and where the booking has been guaranteed, Hotel charge an equivalent of 100% of the reservation. Normal terms of payment apply to these charges.

7.3 The Hotel reserves the right to offset any amount payable for such cancellation against the Client’s credit or debit card without prior notice or the approval of the Client, where applicable.

7.4 If the Hotel cancels before 12 noon local time on the scheduled day of arrival, the Hotel’s liability to the Client will be no greater than the 30% deposit paid by the Client in respect of the booking.

7.5 If the Hotel cancels the booking after 12 noon local time on the scheduled day of arrival, the Hotel’s liability will be limited to the 30% deposit and transportation to Bocas Town.

7.6 In the unlikely event that the Hotel does not, for any reason, have the required number and types of rooms available as per the booking, the Company reserves the right to relocate the Client to an alternative hotel of a similar standard in the same locality. The extra and reasonable accommodation expenses incurred for equivalent accommodation (for the first night only) shall at the Company’s discretion be paid by the Company. The acceptance of this alternative accommodation by the Client (which does not release the Client from its obligation to make payment to the Hotel in respect of the booking) shall be in lieu of all other liabilities or obligations which are hereby expressly excluded. The Client acknowledges that neither the Company nor the Hotel accept any liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.

8. PAYMENT

8.1 Settlement of the bill in full, less any advance payments, must be made prior to departure from the Hotel.

8.2 Upon arrival the Hotel reserves the right to request pre-authorization of the Client’s credit or debit card .

8.3 The Hotel accept payments with : Cash, Credit and debit cards, PayPal. Bank transfer is accepted if it's done at least 15 days before arrival. Personal and Company cheques and others payments are not accepted.

8.4 All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date.

9. CHILDREN
9.1 At the discretion of the Hotel, children may be not accepted when conditions are inappropriate.
9.2 If accepted , children under 18 years must be accompanied by a responsible adult at all times.

10. ROOMS FOR DISABLED GUESTS
10.1 Due to the Hotel location and the transport to come , we still don't have any access or room for Client with disabilities. We will work on it.

11. DOGS AND OTHER PETS
11.1 The hotel does not accept pets.
11.2 The Hotel ask you to not feed animals (pets or wild)

12. BEHAVIOUR
12.1 The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, Guests or representatives, who must take all steps for corrective action as requested by the Hotel.
12.2 In the event of failure to comply with management requests or no respect of rules, the Hotel may terminate the booking, stop any event immediately and / or ask the Client to vacate the Hotel premises immediately without being liable for any refund or compensation.
12.3 All bedrooms at this Hotel have been designated non-smoking. Should you choose to smoke in your room the Hotel reserves the right charge you 50$ to cover the cost of cleaning the room and for the disruption caused.

13. RIGHT OF REFUSAL
13.1 The Hotel reserves the right to refuse a Client, Guest or representative entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.

14. DISCRIMINATION
14.1 It is the policy of the Hotel not to discriminate on the grounds of race, colour, nationality, religion, sex, marital status, age, ethnic origin or disability.
14.2 Clients, employees, guests and all sub-contractors are expected to adhere to this policy and the Company may, without incurring any liability, remove from the Hotel any persons offending against this policy.

15. EXTERNAL PURCHASES
15.1 No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.

16. COMMENTS AND COMPLAINTS
16.1 Any comments or complaint regarding the Hotel should be made to a Manager at the time of visit so that the matter can be resolved immediately. Alternatively, write within 7 days to the Hotel’s General Manager.

17. INSURANCE
17.1 The Client is recommended to have in own responsible insurance to cover health, accident, death, sport, cancellation, and loss of baggage, personal effects and money.

18. LIABILITY
18.1 Because we are in the Jungle, for whatever happen to the Client, the Hotel & Company's liability is limited to the price of the booking.
18.2 The Client indemnifies the Hotel from and against any claims, proceedings or damages resulting or arising from the Client, guests or any outside contractors of the Client.
18.3 The Hotel will not be liable for failure caused by any factor beyond its reasonable control.
18.4 The Hotel does not accept any responsibility for the Client’s personal property nor those of its guests, employees, representatives, invitees or contractors . The Client acknowledges and accepts that the Client shall remain responsible for the Client’s Property and shall not hold the Hotel liable in any manner whatsoever.
18.5 The Client is responsible for any damage caused to the allocated rooms, its furnishings, utensils, fixtures and fittings and equipment in such rooms by any act, omission, default or neglect of the Client, its guests, employees, representatives, invitees or contractors and shall pay to the Hotel on demand the amount required to make good or remedy any such damage.
18.6 Clients should ensure that valuables are covered by the Client’s own insurance policy. The Hotel and The Company will not be responsible for anything.
18.7 Clients must report any loss of or damage to their property immediately on discovery to the Hotel’s Management, and shall make themselves available to assist with any reports made by the Hotel to the police.
18.8 Clients shall not enter areas of the Hotel which are indicated as being closed to the public. The Hotel shall not be responsible for death, personal injury or loss or damage to property suffered by a Client and their Guests in such areas.

19. THIRD PARTY LIABILITY
19.1 Neither the Hotel, the Company accept any liability for services rendered by third parties to Clients notwithstanding that such services may be arranged by the Hotel or the Company.
19.2 Any claim, demand, charge, suit or damages which may be incurred by the Client or their Guests (or any person claiming thereunder) shall be made directly with such third parties and the Hotel shall render all reasonable assistance in this regard.

20. STATUTORY REQUIREMENTS
20.1 The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene, safety and energies. These must be strictly observed by Clients, their guests and representatives.

21. INTERNET FACILITIES
21.1 Internet facilities are provided by third party providers. Where these facilities are available in Hotel, the Client acknowledges that there may be disruption to the connection without prior notice and the Hotel shall not be liable whatsoever for such disruption.
21.2 The Client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence and in contravention of any license and will indemnify the Hotel and the Company against any claim, demand, suit, proceeding or prosecution arising there from.

22. WEBSITE INFORMATION
22.1 El Caribeo cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured in the website without notice.

23. COPYRIGHT
23.1 The content of each page of this Internet site is the property of El Caribeo Bocas S.A. No part of our internet site may be reproduced, displayed or republished in any form without prior consent, except that permission is granted to a user to print or photocopy individual articles or entire pages from our Internet site, provided that this is for personal use only. Should you require any further information or permission to use anything contained in this site, please contact the Sales Manager at El Caribeo by e-mail contact@elcaribeo.com. The information contained in this Internet site is provided in good faith. The use of any information from this site is entirely at the risk of the user. El Caribeo will not be liable for any costs, losses, expenses or damages (whether direct or indirect, special, economic or financial) that may be incurred through the use of any information contained in this Internet site or in any other Internet site linked from it.